Returns and Refunds

Can I return my online purchase?

  • If you are for any reason dissatisfied with an item purchased from our Online Store, you may return it to any Dis-Chem store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned within 6 (six) months of purchase, provided that the product has not expired within such time.

  • Should you not have an invoice, we will be happy to exchange your purchase at the sold price if items are returned within 6 (six) months of purchase, provided that the product has not expired within such time or has been tampered with.

  • For hygiene reasons earrings, underwear, socks, shaving blades, surgical items  may not be returned or exchanged.

  • Gift cards purchased will not be refunded.  Please phone Customer Services on 0860 347 243  to find the store nearest to you. 

  • We do not guarantee that you will be automatically refunded.  The decision to refund is solely at the discretion of the manager of the store where you return the product, having inspected the condition of the item returned.

  • We shall have the discretion to refund the Customer by any appropriate means including cash, a gift card (electronic or otherwise) or by crediting the relevant Customer account or applicable credit or debit card.


Please note Dis-Chem will not accept any returns of any products of which the packaging has been removed, opened or tampered with, and products of a personal nature due to hygiene and sanitary considerations.



We makes no representations whatsoever and gives no guarantees against latent or patent defects in respect of the Products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.

We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the Products.

The Products supplied by Dis-Chem shall be suitable only for the purpose designed and intended and the Customer shall ensure the Products are handled, stored, installed, used, worn or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by us.

No action or claim of whatever nature shall lie against Dis-Chem arising out of or in connection with any defects in, or unsuitability of, any Products.