Your information will be stored and used to render the described services until you opt out by visiting: https://www.dischem.co.za/marketingpermissions/manage/
What will Dis-Chem and Health Window do with my information?
Health Window will monitor your last dispense and at the right time engage with you telephonically or digitally in accordance with your preferred contact details to enquire if the pharmacy may pre-pack your medication for collection or delivery, so that it saves you time.
Health Window will monitor when your prescription expires to prompt you, telephonically or digitally in a timely manner in accordance with your preferred contact details, to visit the doctor to obtain a new prescription. (Without a new prescription, we will not be able to dispense your required medicines).
Health Window will process the information to offer Healthcare Co-Coordination services, which include disease management support and personalized product recommendations for improved health outcomes and general wellness, as described above. This may include additional assessments and personalized predictions relating to your potential medical and health-related risks, if any.
Health Window may from time-to-time conduct patient surveys to better understand drivers of poor adherence and patient outcomes. This will always be done on a voluntary basis, and should Health Window wish to collate all patients' answers, no identifiable personal information of any patient will be shared in such report(s).
Who can see my information?
Only staff of Health Window, Dis-Chem, or subcontracted service providers that work on the services will see your identifiable information. This information may be shared with your healthcare provider(s). They will never disclose your name or provide any information to any unauthorized person.
During the delivery of these services, we may from time to time employ third parties and/or their software to improve the services, which may include software development and data analytics services. All service providers are also bound by confidentiality agreements to protect and safeguard personal data.
Further use of your information
Health Window uses your information in a de-identified, collated manner to give reports to Dis-Chem and pharmaceutical companies, so that they can see, in totals, how many patients used the service, how many reminders were sent, and how the adherence rates (i.e. how those patients using the service) differ from those who do not use the service.
No identifiable personal information will be shared in these reports.
Do I have to participate?
You do not have to use this service, but in our experience receiving this support and health care co-ordination service helps patients ensure that they always have medicine to take. It is also convenient as it will save you time at Dis-Chem, will remind you before your prescription runs out, and make personalized product recommendations to support your health and wellness journey.
Retention
Your Personal information will be retained for the duration of this agreement/consent, or for as long as we may be required to retain it by applicable law.
Security
Dis-Chem and Health Window undertake to maintain reasonable technical and organizational measures to secure the confidentiality and integrity of your personal information and prevent its loss, damage, alteration, unauthorized destruction, and access.
Transfer of information outside South Africa
Other than data that is hosted on servers outside South Africa, we do not intend to transfer your information outside the borders of South Africa. In the event that we do, we will only do so on condition that the recipient is subject to a binding country law or binding corporate rules or a binding agreement that upholds the principles of reasonable and lawful processing of information similar to those required under POPI, including further transfer in terms thereof.
Update
Kindly inform us as soon as possible in the event that your personal information changes so that we may update it, in order for you to continue enjoying the services.
Can I withdraw my consent?
You may withdraw your consent at any time upon which all services will be discontinued, and your personal identifiable data removed from the database. You can do so by clicking here: https://www.dischem.co.za/pharmacy-consent-opt-out
Questions?
If you have any questions or concerns, please contact repeats@dischem.co.za or call us on 011 592 1804.
